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Loop Email provides an easy way to manage inboxes shared by our team. The software helps ensure that no customer inquiry is missed and that we can respond to each customer’s email promptly. The software has a messaging feature that allows our team to collaborate on each email individually, improving the quality of our responses to our customers. The program is great for supervisors and managers who need to supervise the responses given by their team members. There aren’t many alternatives currently available, and a few of the competing products out there are much more expensive. This software will be a great asset for those who need to work flawlessly and discuss all their important emails with multiple participants, simultaneously, in real-time.
One notable feature is the ability to chat with Loop Email’s support team directly via the app’s chat function. This means that if there’s anything you’re not sure about, you can get a very quick response and solve it right there and then. The team at Loop Email is also very open to suggestions and improvements, even if they are only helpful for our specific requirements. Some changes have been made to the program at our request, and so in many respects, it appears tailored to our purposes. Being able to jump to an email when the customer is on the phone and take notes on the email saves my email team a lot of wasted time and effort.
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Loop mail is incredible the “bot” is not. This is not an automatic default support feature. This is a real person you reach out to when you need help. You don’t have to sit and wait with a chat window open unable to work on other things until a chat or chat contacts you. I love this feature. We are located in the US so a prompt response from Loop mail is not always forthcoming. Which is very good for me? At no point did I receive an immediate response, they responded within a few hours. In addition to all the standard folders, the side panel also offers two additional features, Favorites and Teams folders, where users can easily store their favorite contacts and create or manage existing teams.
Reporting is something I can’t do I’ll never live without it again. As the Operations Manager in our Technical Support department – the data provided gives me similar relevant insights to our call center analytics and has improved our productivity. I just don’t see how many emails someone has assigned to themselves. Among the emails, they have opened – how many have been resolved without a reply, settled with a reply, etc? The design of the application is well thought out, and it manages to have many useful shortcuts for different purposes while retaining all the characteristics of the email box most of us are well accustomed to. Its feature set recommends Loop as a good choice when it comes to loop email discussions and chats.
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Being able to have a conversation with multiple users simultaneously and view an email simultaneously, all in the same window is very useful. The ability to create teams with multiple participants is another valuable feature and in this way enables users to better manage the people involved. Once an email is set as the conversation topic for two or more users, people can be invited to join a so-called “ring”, which presents, in short, a chat window right next to the primary email, thus displaying the body of the email and other related content in real-time. An impressive application that offers a viable solution for teams and those who are looking for a way to discuss emails simultaneously.
We have a slightly different use case for Loop in that we use it to manage email accounts across different domains. There are quite a few affordable alternatives out there and we’ve found the ring to be great. It does the job, it’s not buggy and the development team puts in frequent updates.
Now you can involve more people to help your customer turn any email into a chat-like discussion with the help of loops.
Involve, or outsource the work of your co-workers and resolve issues as quickly as possible. All without ever leaving your inbox.
Organize your work around clients, projects, partners, workflows, and teams. Chats, emails, and files are shared in one place, allowing your team to collaborate efficiently.
Learn and improve
Daily reports in Loop Email help you identify blind spots and workflows that need to be improved, providing a new level of visibility into your team’s performance.
Email the way you know the best
You’ll still be able to email your customers like you used to, even if they’re not using Loop Email. At the same time, you’ll see the progress of these conversations at a glance in your shared inbox.
Provide clear ownership of each email by assigning a person to it. Each personalized email will carry the name of the person responsible for it, making sure everyone on the team knows who is at the top of the email. This reduces response times and ensures that you don’t miss any emails in your inbox.
- The email loop essentially helps us overcome this problem and saves us time throughout the day while improving the quality and timeliness of our responses.
- For collaboration and communication. I love the ability to turn emails into actionable tasks.
- We have a slightly different use case for Loop in that we use it to manage email accounts across different domains. There are very few affordable alternatives…
- Too bad there is no Android version of the app.
- No calendar integration. I can’t sync my contacts from the Contact MacOS app.
- According to their support, they are considering adding this as an option, but until it is implemented, I will remain committed to G Suite.
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